Sales service system
Our company's mission is to "provide users with better and more valuable products and services." We have established dedicated product sales and after-sales service centers to provide comprehensive pre-sales, in-sales, and after-sales services, ensuring that every user of CIFEKOH fans can enjoy excellent products and high-quality services.
01 Pre-sales Service
• Experienced senior technical and sales personnel provide technical consultation and exchange.
• Provide users with technical data and installation drawings for ventilation equipment.
• Special ventilation experts, based on the design parameters of the tunnel project, use computer ventilation calculation and selection software to determine the optimal matching results of the fan and duct, improving equipment operation efficiency.
02 In-sales Service
• Provide free training on equipment use and maintenance to ensure users can operate the ventilation equipment correctly.
• Provide free guidance on equipment installation and commissioning.
03 After-sales Service
• A dedicated after-sales service center and personnel are responsible for product after-sales service.
• Establish user files and formulate daily maintenance plans by querying user files.
• Dedicated personnel provide technical support and timely troubleshooting and technical consultation.
• The company has opened a 24-hour service hotline for convenient inquiries and complaints from domestic and international users.
• After receiving user feedback, we will respond to the customer within 4 hours and provide a solution within 24 hours; if on-site service is required at the user's unit, areas with offices will ensure arrival within 12 hours, and areas without offices will ensure arrival within 24 hours (excluding travel time).
• The product quality is subject to a one-year "three guarantees" (repair, return, replacement), with lifetime service. During the warranty period, parts damaged due to quality problems will be replaced free of charge. After the three-guarantee period, only the cost will be charged. We provide lifetime service and supply of technical modifications and accessories for this product.
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